Your questions, answered.
How far in advance should I order?
As early as possible. We accept a limited number of orders for each date. Seasonal collections list their own deadlines, and corporate commissions require three weeks.
How is payment handled?
Payment in full is due at checkout and reserves your date; because every order is made only for you, payments are non-refundable once placed. If an order reaches you damaged, we will replace it, and if we are ever unable to fulfill it, you will receive a full refund.
Will I approve the design?
Always. You receive a proof, and nothing is made until you approve it.
Is design included?
For most orders, yes. Designs created entirely from scratch carry a design fee, quoted before we begin.
May I provide my own photograph or logo?
Please do. Send the highest-quality file available. If it will not print clearly, we will tell you before you order.
Do you deliver?
Orders are collected in Omaha; the pickup address is shared once your order is confirmed. Hand-delivery within Omaha is $25, and complimentary on orders of 100 cookies or more. We deliver every order ourselves and do not ship at this time.
How long will the cookies stay fresh?
Each cookie is individually sealed to preserve its freshness and color, so it may be admired before it is enjoyed.
What about allergens?
Our cookies contain wheat, milk and egg, and we do not accept gluten-free, allergy or special-diet orders. The food was prepared in a kitchen that is not subject to regulation and inspection by a regulatory authority; and may contain allergens.
What if a cookie arrives damaged?
Any cookie damaged before it reaches you will be replaced.
Do you accept rush orders?
Occasionally, when our calendar allows, and for an additional fee.
Is there anything you will not create?
Every design is created with care, and we reserve the right to decline any design, image, or wording we are not comfortable producing. If we decline after checkout, your payment is refunded in full.